Work with appeals from citizens, legal entities, individual entrepreneurs in the Council of Ministers of the Republic of Belarus is carried out in accordance with:
- with Constitution of the Republic of Belarus
- with the Law of the Republic of Belarus dated July 18, 2011 No. 300-Z "On appeals from citizens and legal entities"
- with Decree of the President of the Republic of Belarus dated October 15, 2007 No. 498 "On additional measures for working with appeals from citizens and legal entities"
- with Directive of the President of the Republic of Belarus dated December 27, 2006 No. 2 "On debureaucratization of the state apparatus and improving the quality of life support for the population"
- with the Order of the Prime Minister of the Republic of Belarus dated November 12, 2025 No. 357r "On personal appointments"